Thinking about booking Dreams Sapphire Spa & Resort for your Mexico getaway this year? I spent my 10-day honeymoon there in June as a “Preferred Club” member, and let me tell you – it’s left little to be desired.
This place has some serious highs and lows that you’ll want to know about before you fly.
What’s Dreams Sapphire All About?
The Hyatt Inclusive Collection resort sits right on Mexico’s picturesque Caribbean coast in Puerto Morelos. It’s 25 minutes from Cancún International Airport, and markets itself as a fancy all-inclusive destination.
Situated off the beaten track, it’s the perfect setting to unwind. It offers an escape from the hustle and bustle of Cancún’s tourist-filled streets and vibrant nightlife. But as my new husband and I learned the hard way, a quiet setting and pretty seaview don’t make up for everything else.
Is the Food Good? Not Great, Honestly

Let’s just say the dining experience was one of the biggest letdowns. Between limited options, tiny portions, and uncomfortably hot restaurants, mealtimes became something to endure rather than enjoy.
Limited Restaurant Options
For a luxury all-inclusive resort, the dining options are pretty disappointing. There just aren’t enough different places to eat, which can get pretty boring when you’re staying for more than a few days. By day three, I felt like I was eating the same stuff over and over again.
Tiny Portions That’ll Leave You Hungry
And here’s the most disappointing part of the food offering: the portion sizes are pretty small. I’m not talking swanky restaurant fine dining portions, I mean actually small.
For evenings where we ventured away from helping ourselves to the dried-up buffet food at World Café, this was seriously frustrating.
Two pieces of stuffed pasta in a light creamy sauce at the resort’s Portofino restaurant don’t constitute a main course in my book. Our tummies were still rumbling after most meals, and we ended up ordering room service way more than we should have needed to.
(FYI: if you’re still craving a hearty meal after your bite-sized three-course dinner, be prepared to wait approximately one hour for room service to arrive).
No AC in the Restaurants (Seriously!)

This one was mind-blowing. In the middle of Mexico’s crazy humidity and mid-30-degree Celsius temperatures, most restaurants didn’t have air conditioning. Picture trying to enjoy your dinner while sweating through your clothes and having to mop your brow with a napkin.
It made every meal feel rushed. We just couldn’t wait to get to the air-conditioned Preferred Club Lounge or head back to our room.
The Rooms: Clean But Problematic
The tired-looking accommodations were honestly a tale of two extremes: pristine cleanliness thanks to amazing housekeeping, but plagued by pretty serious comfort and service issues. They mastered the basics but completely forgot about the simple extras that make a difference.
Housekeeping Was Amazing
I’ve got to give credit where it’s due: the housekeeping staff were superb! Our room was spotless every single day. Fresh towels, perfectly made beds, sparkling bathroom – they really went above and beyond.
If I could rate housekeeping separately, they’d get five stars.
AC Problems That Made Life Miserable

But here’s where it all went downhill fast. The air conditioning in our room (and several others, from talking to other guests) broke down. We’re talking hours without AC in that intense Mexican humidity.
We couldn’t stay in the room too long in the morning because it was like a sauna getting ready. Maintenance did fix it eventually, but this happened a few times during our stay.
Minibar Fails
The minibar situation was problematic from the get-go. Some days it was stocked, other days it wasn’t. The worst part? Sometimes there wasn’t even bottled water, which meant having to call down most days and ask for water to be sent up.
For an all-inclusive resort, this felt fairly amateur. It promises a fully stocked minibar every day as part of its Preferred Club offering.
Missing Home Comforts
Some rooms didn’t even have bathrobes and slippers. These are pretty standard at any decent resort, let alone one calling itself a spa resort. From chatting with other guests around the Preferred Club pool bar, some requests for robes and slippers were refused by front desk staff for no apparent reason.
The Beach Problem Nobody Talks About
Hands down, this was probably the most disappointing part of our stay; I’m honestly surprised more reviews don’t mention it. The beach situation was so bad that it affected the experience in ways I never could have imagined.
Seaweed, Seaweed, Seaweed

The beach was covered in the stuff – and I don’t mean a little bit. Massive piles of rotting seaweed lined the seafront and destroyed any opportunity to take a dip. It wasn’t just ugly to look at; it created this awful smell that you couldn’t bypass.
Before jetting off, I envisaged lazy days of reading my books against a backdrop of crushing waves and sipping mojitos. But the only time we braved a wander to the beach was to check out the beach bar one afternoon.
After a few moments, we headed back to the Preferred Club pool bar to escape the overpowering stench.
The Stink Factor
That seaweed smell, unfortunately, didn’t stay on the beach – it wafted throughout the whole resort. Even sitting by the pool, sipping a cocktail at an indoor bar, or eating in the restaurants, you’d catch the scent of it. It killed the tropical paradise vibe they’re aiming for.
The One Thing They Got Right: The Staff

If there’s one reason this resort isn’t getting a completely scathing review, it’s because of the hardworking people who work there. Their warmth and professionalism were honestly the highlight of our stay.
Friendly & Attentive
Here’s what saved this place from being a complete disaster: the staff were wonderful. The pool bar servers greeted us with genuine smiles. The restaurant wait staff also seemed to care about making our stay better.
Helpful Staff Despite Everything
Even with the crippling AC problems and lack of stocked minibars, the staff worked hard to fix things. They couldn’t control the bigger problems with the resort, but their attitude and effort showed. These people deserve much better than the mess they’re having to work with.
Should You Book Dreams Sapphire?

To be brutally honest, Dreams Sapphire Resort & Spa has some serious issues. The lack of restaurant variety, tiny food portions, broken AC, and that awful seaweed smell put a damper on what should have been a relaxing break after the stresses of organising our wedding day.
If you’re the type of holidaymaker who values super clean rooms, you’ll have an okay time. Friendly service is also prioritised over everything else. The staff does try their best, and the housekeeping is top-notch.
But honestly? If reliable air conditioning, good food variety, and a pleasant-smelling beach are important to you (and why wouldn’t they be?), I’d recommend looking elsewhere for your Mexico holiday.
There are many other great resorts out there for you to explore without having to settle for this many problems.





































































